CUSTOMER REVIEWS
We do have great customers...!! Thank you to all for taking the time to write these reviews - they mean everything to us.
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Very happy with the service from Smartmove Removals. Good communication pre-move, the guys we’re on time and very well organised throughout the removal. They went to the storage unit on their own to unpack, and when we later went to the unit we saw that it was very well packed.
Highly recommended. Thank you Jason and Tim for making it such a stress free experience.
Hayley Openshaw - 17th December 2021
We used smartmove last week to move house and they really made it so stress free! Even when we couldn’t move right at the last minute they were more than happy to move the date to the following week. The removal men were so lovely! They went above and beyond to make it so stress free. We didn’t get the keys until 5 & they stayed here until 9-10oclock until it was done, no job was too much for them. Zack was hilarious & (Fred flintstone) lol! Honestly I couldn’t recommend a better company! Highly recommend.
Stacey Bray - 8th October 2021
We used Smartmove recently and found them to be highly efficient. The team were cheerful throughout and nothing was too much trouble. They moved large wardrobes with ease and made what could have been a very stressful day into an enjoyable experience. I would not hesitate to recommend them to anyone thinking of moving home. Thanks to you all.
Susan Tyack - 30th September 2021
From arrival to delivery a first class removal service helpful polite quick went above & beyond taking beds apart&reassembling at new properrty taking great care of our belongings would defiantly recommend to friends & family great service great price on time & kept in touch throughout deserve great praise thank you mr & mrs Harper five star
James Harper - 10th June 2021
Great moving team. The guys made a very stressful situation much more pleasant. They immediately put me at ease, and provided reassurance. and lots of 'on the day' practical advice and suggestions. A very professional service, they worked hard, were flexible and good humored. I would absolutely recommend them.
Thank you for moving me.
Kirsty M - 2nd June 2021
Going from the movers' nightmare of a 2nd floor flat in Clifton (problem parking and 5 flights of stairs from the street) out to the country, we are so happy that we picked Smartmove. They were engaged, smart and friendly from the start - and what a team. Pouring energy into every moment of the move while (and this matters) keeping up a smiling banter between each other and with us that made the whole thing fun as well as being super-efficient, Dismantling, wrapping, reassembling - all done at warp speed. Thank you so much Matt, Justine, Liam, Jamie and the rest of the great team.
James Long - 3rd May 2021
Would highly recommend smart move to anyone. They have been amazing with our house move over the past 2 days. From the start, when we had our quote up until today when they unloaded our stuff to our new house, they have been brilliant with communications. Very reassuring when the usual stresses of house moving occur and all very friendly. No question to little or big. Excellent service throughout and completely take the stress away! Thank you Oscar, Dale, George and Liam!
Stacey Potter - 23rd April 2021
I may already have posted a review but my head is fried but i wanted to say if you are moving dont go to anywhere else but to smartmove. After 8 months of hell the whole Smartmove team were fantastic sercvice like this is very rare but they go above and beyond for their clients in every way. No hidden charges even when our move date changed so many times it was embarrassing they never charged me. What they quoted is what i paid no late key feeseither. I will miss Justine loads she has become like a good friend to me. I cant recommend this company highly enough your not just a customer ti them
Josephine Creedy - 18th April 2021
Absolutely fantastic company! The build up to the move was handled so well- we moved dates several times and Justine was really helpful in getting our final date sorted at short notice. Harry and Ben provided a great packing service and were friendly and helpful. On the day, Ben, Brad, Wayne and Linden worked tirelessly from 9 until 6 to make sure we were settled into our new home. They were friendly and fun. Nothing was a problem and they kept me calm all day. Thanks so much guys! Will recommend you to everyone!
Anneka Spring - 31st March 2021
Jonny and Ben have been absolutely fantastic over the two days of packing and moving. Always really helpful, flexible and easy to talk to. I'd certainly recommend them and in the words of my son they were 'lit'...
Gavin Read - 20th March 2021
We also have many independent reviews
Amy Timpson
February 25, 2026
What an amazing team! The support and service from everyone was fantastic! Communication was excellent throughout. We had the moving and packing service. The team were kind and efficient and we felt like our belongings were in safe hands. Moving house is stressful and emotional but we were expertly looked after by Smartmove throughout the whole process. I can’t thank you enough!!
Emma Loveland
February 21, 2026
I absolutely cannot fault a thing about this company. From the initial visit, to the ladies in the office to finally the team on the day, polite, caring and professional. We were downsizing after 20 years and it was big for us emotionally. The team really understood that and made us feel so at ease and comfortable. They also did remarkably well at pack8ng it all up and rhen getting it all in with care and efficiency. Lovely people who work very hard. Thankyiu., Emma and Gary
Charly Patrick
December 21, 2025
Absolutely outstanding, I cannot recommend Smartmove highly enough. My third move with them, this time we had both the packing and moving service for our family home. Efficient, kind, polite, experts who made the whole move feel calm and took a way any worries we had. As parents to young kids moving the week before Christmas we were apprehensive but the team were amazing. Reeve, Jo, James & James you are total legends. Thank you Justine you are doing a wonderful job and we are super grateful.
Clare Richardson
December 6, 2025
Absolute legends! Helped me with a move in St George, BS5, Bristol. These guys were amazing all the way through from quote to move. The office team and especially Jen were so flexible and understanding when move dates kept shifting. The removal team on the day were incredible - calm, friendly, patient and careful with all of the stuff. They made what could have been a really stressful day stress-free. Could not recommend them more highly. Thank you so much Smartmove!
Paul Vearncombe
January 14, 2026
Superb in every way. Smartmove provided an efficient and careful packing service for a full day beforehand. We had a lot of stuff, and some items that were heavy and difficult to move, but they tackled it all without hesitation. Everything was transported safely. On move day they worked into the evening to get all of our stuff in, and they were still smiling at the end. I cannot fault Smartmove, and will recommend to everybody I know.
