CUSTOMER REVIEWS
We do have great customers...!! Thank you to all for taking the time to write these reviews - they mean everything to us.
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Friendly, professional and competitively priced.
We moved from Bristol to Aberdeen and used the partial pack service.
The whole move felt very calm and organised, the guys were friendly, quick and efficient. Our furniture and belongings were looked after well throughout. We have moved house several times over the last few years and although a big move felt less stressful than previous moves thanks to smartmove!
Highly recommended! Thanks :)
Michelle Milroy - 19th July 2019
Excellent communication throughout. So understanding about changing completion dates etc. The most “human” people we dealt with in the whole moving process to be honest.
Alex Smith - 16th July 2019
Smart Move are amazing from start to finish. I am a single Mum who has moved with them 4 times. They are professional, friendly, efficient, courteous and make every move, despite how stressful it is as though they are there for you. I would recommend them to anyone. I hope I do not have to move again anytime soon but if I do, I would not hesitate to choose them again for all the services they offer. Thank you. I am so grateful. Isla Gammack
Isla Gammack - 3rd July 2019
I moved house with Smartmove a month ago, I have had nothing but disappointment since. While moving we had a stain on our old home carpet (they did come to clean it but it didn’t come up), broken wardrobe shelf they attempted to hide, broken tumble dryer drawer (yet to be resolved), a petrol lawn mover tipped over the lawnmower itself and other items. Al the boxes were left downstairs as the removal guys didn’t have blue shoes and didn’t want to take their shoes off. All we have asked for is our tumble dryer to be repaired, we have sorted the rest... a month on an we are still being ignored.
Samantha Penny - 30th June 2019
Brilliant staff. Knowledgeable and always helpful.
They stand out from the crowd because they care. Great service well done people.
I would always recommend them and use them again.
Vinesh Tapsee - 30th June 2019
Smartmove were brilliant. I found they're not just about furniture removals, they're also expert problem solvers! On moving day there can be all kinds of unforeseen hiccups that arise on what might already be a stressful day. But the team had a cheerful 'can do' attitude & went much further than I expected in making sure the day went as smoothly as possible.. They were so reasonable & friendly and incredibly efficient - these guys can lift! I have to thank Matt and his team for taking so much stress out of the day. If I move again, I'll only be contacting Smartmove..
Del McEntee - 26th June 2019
I had received a excellent service from smart move. They were very helpful, polite and efficient. The FaceTime quote was very useful and the removal men were friendly. I would highly recommend smart move.
Sarah Stenner - 24th June 2019
I have recently been moved by Smartmove Removals Company. The team provided an excellent service - which was both reliable and a seamless process. The guys had some skillfull manoevres which proved useful with some of my antique furniture, that needed handling with care! It wasn't an easy move for me but the guys took all of the stress out of the situation with their warmth and empathy and even made the process fun! Smartmove is a well established company and I would highly recommend them.
Thank you guys
Victoria Greenhouse - 10th June 2019
Fabulous move thanks to smart move lovely guys we moved into a tiny cottage and they got everything upstairs no problem ,ll
Julie Day - 10th June 2019
Amazing service. They arrived 10 mins before the move time started, appraised the items to be moved and planned it all out. They assured us that it was going to be straight forward and it was. At 9am sharp they were ready to start the move. It all finished with time to spare. They were in no hurry to leave. They even helped us find a few items that had been ignored during the packing.
They also took full responsibility for a bed that got slightly damaged during the dis-assembly. They fixed it at their own cost and time.
Azahar Machwe - 3rd June 2019
We also have many independent reviews
Jessica Dodd
April 10, 2021
We were really happy with the service. The guys were all great especially all the packing team who did such as efficient job and were super friendly too. It could have very stressful moving with two young children but they made it as painless as possible. Jamie ( think he was the supervisor) was amazing, keeping us informed at every stage, explaining how everything would work and coordinating everything so it ran smoothly. He also kept us relaxed too by being so cheerful!
Laura Lander
March 13, 2021
We used Smartmove for our house move last week and they were fantastic. The quote and booking process were quick and efficient, thanks to Matt and Justine. The team packed everything for us the day before the move, making sure to leave us with any items that we wanted for overnight. The move day went smoothly and it was great to have all of our beds and furniture reconstructed before they left. The team were all polite, efficient and friendly and made the move stress free. Highly recommend and would definitely use them again next time (although we're hoping to stay put for a while now!). Thanks to Liam, Mark, Harry, Omar, Mo, Luke and Alex!
Mark Tubey
April 6, 2021
Our learning difficulties adult son had to move flat in March. The company took time to understand his needs and made sure the team doing his packing the day before were the same as were moving him the next day. This gave him reassurance and confidence. On the day they were prompt, of good humour and kept our son happy. At his new flat they did their best to put items in the room he wanted to. An excellent job, thank You!
Jon Easthope
April 10, 2021
We used Smartmove to pack + move our belongings from Bristol to Wiltshire in March 2021 and were thoroughly pleased with the service provided. We experienced a lot of setbacks and uncertainty with our house purchase, but Smartmove were very flexible, understanding and helpful with respect to changes in our moving date. Both the packing and removals teams were very friendly, professional and accommodating. Our possessions were well looked after throughout the move and took great care with the reassembly of furniture. I’d highly recommend them!
Michelle Royce
March 27, 2021
Smartmove Removals were amazing, we actually couldn’t fault them. After quite a stressful conveyancing process moving day wasn’t stressful at all! They arrived on time, packed up the vans carefully but quickly. In hindsight we should have got them to pack our boxes too! Thanks for your help.
