CUSTOMER REVIEWS
We do have great customers...!! Thank you to all for taking the time to write these reviews - they mean everything to us.
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On the day of the move the team were in contact to discuss arrival times. Liam, Oli & Travis made our house move stress free. Professional and friendly throughout the move. With some small and awkward stairs they managed manoeuvre the majority of our furniture upstairs when we didn't think it would be possible.
Justine in the office was easy to deal with and made a short notice move possible. Would definitely recommend. Thanks Guys
Nick Snook - 22nd October 2023
We were absolutely thrilled with the packing and removals with Smartmove.
The communication leading up the move was clear, swift, and accommodating, and the packing and moving itself was fantastic. Moving can be incredibly stressful and everyone we dealt with made it less so.
Special thanks to Leah, Harry, and Ricky for their hard work and kindness.
I cannot recommend Smartmove enough!!
Alice Short - 4th July 2023
Our Smartmove team were absolutely brilliant. Nothing was too much trouble. Harry, Olly(?) and Tom got everything loaded quickly and safely with a very happy disposition. The girls in the office were very patient with me as I moved the date so many times and were very understanding. I cannot sing this companies praises enough. Thank you all so much for making moving day very easy for us
Gill Joslin - 2nd June 2023
Incredible team!
I could not see how my house could be packed so quickly, and how the lot could be loaded before 1:00pm on the second day.
Well, they did it! Just four of them!.
One of them even got out of their way to help rescue my cat, who had gone missing when we were just about to leave the old house!
We were in our new house, with all our stuff, before five pm on the second day.
They were helpful, friendly, efficient.
And to top it all up, they were also the cheapest quote we found out of three companies.
I recommend them without any reservation!
Yann Deplechin - 20th February 2023
We needed a removal company at very short notice and we couldn’t have asked for anyone better. We used the packing service as we were so short on time and everyone was super helpful, turned up on time, great atmosphere between the lads working and nothing was to much trouble for them. We had some quite bulky items and they took it all in their stride, keeping everyone calm and great communication. Would recommend to everyone.
Lucy Jones - 13th February 2023
Really pleased with the service provided by Smartmove. Right from the start nothing was too much trouble and it made the whole process so much less stressful. I spoke to a number of companies and they were by far the most accommodating, friendly and were great value for money. On the day of the move they were super efficient, polite and considerate. Will be recommending them to friends and family. Thank you!
Caroline Coxon - 31st January 2023
We used Smartmove removals after getting several quotes. They were fantastic and I can highly recommend them. The guys were on time, professional and extremely slick in moving out all of our belongings. When a couple of items had been left behind I called the office and they immediately came back, apologised for the mistake and took them right away. Moving into our new home was equally as seamless. Great!
Emily Grainger-Trott - 9th January 2023
Brilliant from start to finish would definitely recommend then to anyone.
Melanie and Rob Duthie - 29th November 2022
To begin with, thank you Matt and all the guys who moved us on the9th,10th and 11th of November .
Smartmove was recommended to us by our old neighbours who had used them. The company was so understanding when our dates changed and incredibly accommodating. Communication is excellent. The lads arrived on time every morning over the 3 days that they were packing and delivering . All in good spirit and worked as a very efficient team.
I highly recommend this friendly , efficient and excellent removal company to whoever that needs a removal company.
Maryam Rashky-Evans - 20th November 2022
Thanks to all the lads that moved us at smart move, turned up on time everything could not have gone smoother, very quick loading, very curtious, and respectful, nothing was to much trouble, I had some very large plants that were no problem for them. They arrived at our new house and unloaded quickly and efficiently. We had no damaged or broken items, I would definitely recomend and use again if I ever moved, very good value for money
Stuart Price - 15th November 2022
We also have many independent reviews
Amy Timpson
February 25, 2026
What an amazing team! The support and service from everyone was fantastic! Communication was excellent throughout. We had the moving and packing service. The team were kind and efficient and we felt like our belongings were in safe hands. Moving house is stressful and emotional but we were expertly looked after by Smartmove throughout the whole process. I can’t thank you enough!!
Emma Loveland
February 21, 2026
I absolutely cannot fault a thing about this company. From the initial visit, to the ladies in the office to finally the team on the day, polite, caring and professional. We were downsizing after 20 years and it was big for us emotionally. The team really understood that and made us feel so at ease and comfortable. They also did remarkably well at pack8ng it all up and rhen getting it all in with care and efficiency. Lovely people who work very hard. Thankyiu., Emma and Gary
Charly Patrick
December 21, 2025
Absolutely outstanding, I cannot recommend Smartmove highly enough. My third move with them, this time we had both the packing and moving service for our family home. Efficient, kind, polite, experts who made the whole move feel calm and took a way any worries we had. As parents to young kids moving the week before Christmas we were apprehensive but the team were amazing. Reeve, Jo, James & James you are total legends. Thank you Justine you are doing a wonderful job and we are super grateful.
Clare Richardson
December 6, 2025
Absolute legends! Helped me with a move in St George, BS5, Bristol. These guys were amazing all the way through from quote to move. The office team and especially Jen were so flexible and understanding when move dates kept shifting. The removal team on the day were incredible - calm, friendly, patient and careful with all of the stuff. They made what could have been a really stressful day stress-free. Could not recommend them more highly. Thank you so much Smartmove!
Paul Vearncombe
January 14, 2026
Superb in every way. Smartmove provided an efficient and careful packing service for a full day beforehand. We had a lot of stuff, and some items that were heavy and difficult to move, but they tackled it all without hesitation. Everything was transported safely. On move day they worked into the evening to get all of our stuff in, and they were still smiling at the end. I cannot fault Smartmove, and will recommend to everybody I know.
