CUSTOMER REVIEWS
We do have great customers...!! Thank you to all for taking the time to write these reviews - they mean everything to us.
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Cannot thank the team enough, from everyone from the office to the removal men.Our date changed several times, but it was never a problem for the office. We had a big move over two days, ( probably the hottest days ever) but nothing was to much for the guys, they were friendly, good humoured and so helpful. We have moved several times before but never experienced such amazing service. They really went that extra mile, ensuring we were happy and settled before leaving. They didn’t finish till late on a Friday evening but it didn’t phase them. They felt like friends by the time they left.
Charlotte Hills - 13th September 2022
Fantastic removal service from the initial quote to the actual move!
We had to change the moving date a few times, without any problems. They were very accommodating.
Chose the option to add the packing service for the day before the move. Highly recommend this! The team worked really efficient and quick. Everything was packed with care.
On the moving day it went really smooth. Again the team worked tirelessly.
The whole process took the stress out of moving.
Lies Williams - 31st August 2022
I can't recommend Smartmove highly enough. The team were professional, efficient, but also very friendly and good humoured. They took all the stress out of the day for us, which was no mean feat. They worked quickly, knew exactly what they were doing, and did it all with a smile. You won't regret booking with these guys. Worth every penny.
Clare Carter - 24th August 2022
Charlie, Zach and Harry moved us from Devon back to North Wales on Friday 22nd July. It was an exceptionally long day with a hot, busy motorway, a storage trip and the house move. The three couldn't have been more professional, cheerful or helpful - they kept us sane and made the day manageable.
They even took time to advise on the storage facility and help us understand how a container opened and closed! The final straw could have been the rain as they moved us in (finishing at 8pm) but they remained full of energy and good humour.
We cannot praise them enough. Thanks chaps.
Steffan Parry - 6th August 2022
We were very impressed with the high level of service given to us (Harry and Ben were so helpful) and nothing was too much effort. The whole team made a stressful day into a good one.
I would have no hesitation in recommending Smartmove to anyone.
R Benge - 19th July 2022
Smart move moved us last Friday and were brilliant. Charlie, Matt and Harry took complete control of everything, worked so hard moving endless heavy boxes and very heavy furniture, nothing was too much trouble for them and kept smiling throughout. We would have no hesitation using Smartmove again. Well done lads and thank you for all your efforts, friendliness and efficiency!
Lin McGill - 11th July 2022
We arranged a video survey with Matt which was very quick and easy and Izabela was very prompt in replying to our queries and changes of plan.
Charlie and Greg did an excellent job helping us move on the day. Communication was great and they were courteous, friendly, and professional throughout what might otherwise have been a very stressful day.
Highly recommended.
Joe Dickinson - 29th June 2022
We had a quick video call to arrange the quote, and Matt assured us that they could accommodate a change to the completion date if necessary.
We paid for the full packing service, which was very efficiently handled the day before the move. On moving day the team turned up exactly on time, and moved us quickly into our new house. The move was complete by 1500! We were extremely happy with the service. Communication was great, and nothing was broken in the move. They took the worry out of what could have been a stressful couple of days. We are delighted with the service they provided.
Pat G - 25th June 2022
Awesome removal service and the boys were great on the day. But then after being told moving boxes to loft was fine, was subsequently told this wasn’t ok. I have a rib condition so this was a shame. Large TV broken too. Was told I didn’t report it early enough. Emailed the company and secretary was very defensive and rude and then ignored my emails. Shame, as they started out sounding good. Just beware of the follow-up care if things don’t go quite to plan.
Ginny Dix - 20th June 2022
Great service from the first meeting with Matt and all phone and email correspondence with the office. On moving day, 3 hardworking and friendly removers made what is always a stressful task much easier. Thanks Charlie, Oli and Conrad! I would recommend.
Phil West - 25th May 2022
We also have many independent reviews
Sophie B.
March 17, 2025
Huge thanks to the team; everybody we came across was so friendly and personable. Jay first came to the house and I could tell he had plenty of experience which put me at ease; honest and knowledgeable. I met with a lot of removal companies and I knew form the start I'd go with Smartmove! Becki and Evie provided us with a competitive quote and were always available should we need anything and answer our questions. On the day, Harry and Julian got there on time, nothing was too much trouble and were both super friendly. Cracked on with everything, everything was loaded smoothly and unloaded super fast. Nothing was broken or damaged during the move. Re assembled our wardrobes and bed (without the instructions) which was a huge plus for us. Can't say thank you enough for such a smooth move. Thank you again!
Daniel Newton
February 1, 2025
Smartmove did a fabulous job. The movers were exceptional. Things were packed with care, removed with care, and assembled correctly. There was not a single breakage, which I’ve never had in the 5 or so moves I’ve done. The team is made up of well mannered friendly people who go out of their way to ensure you have a good moving experience.
Claire Kitay
February 28, 2025
Smartmove did a great job. They packed efficiently, and were friendly and polite to have in the house. The move itself went smoothly, and all at a good price. Highly recommend.
Paul Savage
January 9, 2025
Smartmove recently helped us (full packing and removal service) with our family housemove just in time for Christmas. The whole experience was great from start to finish. The initial visit, the interaction with the office team, to the chaps doing our packing and moving (thanks Jonny, Harry, Ollie, Henry & Charlie!). We would highly recommend Smartmove to anyone looking for a removals company, they made what was quite a stressful time into a pleasant experience. Paul, Juliet & family
Rowena Craig
October 14, 2024
This was the second time we used Smartmove and, once again, we thought their service was fantastic. They packed efficiently the day before and then on move day, they worked really hard to move our belongings a two hours drive away and nothing was too much bother when we asked. Items were placed in the rooms we asked, for us to unpack, nothing was broken or damaged in transit and they did all the work with a smile on their face. We thoroughly recommend Smartmove.
