CUSTOMER REVIEWS
We do have great customers...!! Thank you to all for taking the time to write these reviews - they mean everything to us.
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Smartmove were very efficient and friendly right the way through from the initial quotation to moving into our new home. On the day movers can do, energetic and friendly attitude was refreshing in spite of the big task ahead. Nothing was too much trouble. Thank you so much to the movers who turned up on the day. Only wish we thought about using their packing service too!
Alex Bonomi - 22nd December 2019
An excellent service from the team at Smartmove. All involved were extremely helpful, courteous and friendly. We would highly recommend using the Smartmove team. Thanks guys.
Andrew Pryce Jones - 20th December 2019
From start to finish the Smartmove removal team were brilliant! They made the whole process of moving go as seamlessly as possible. We cannot thank them enough for being cheerful, unphased and going beyond the call of duty! We will definitely recommend them to friends and family.
Lynnr Quinn - 4th December 2019
Mixed feelings about Smartmove. +VE: The staff are hard working and friendly, My Bristol - Plymouth move on a fixed day rate was cheaper than the competition. They packed most of my stuff the day before, so we could set off earlier on moving day. -VE: I had to ask to have the £75 hr delay surcharge taken off my contract. The receptionist misinformed me about the day before 'pre-load', I was in by chance that day! My new cooker got lifted by the handles which now wobble & cooker seal broke - the receptionist sent the wrong cooker seal to replace it, and I haven't heard from them since.
Georgina Briganti - 4th December 2019
We were really glad that we decided to use Smartmove. Everyone from office staff to removal 'lads' were helpful, professional and friendly. We would definitely recommend their service.
Eileen Brooks - 3rd December 2019
Thank you for a great service. Office staff & booking procedure very helpful. Arrived on time, Liam & Scott were brilliant, moved us in 1/2 day, would use smart move all the time as reliable, careful & efficient.
Helen Mills - 30th November 2019
Matt and his team made our move a smooth and stress less experience. His team were very polite and efficient. They were very professional polite and friendly at all times.
All our furniture arrived as it left. No marks or dents at all.
I would definitely recommend them.
Many thanks Matt.
Karen Joy - 21st November 2019
Amazing service, friendly and understanding they were able to fit me in on incredibly short notice. I have used smart move on more than one occasion and they have always been reliable and a delight in the tedious and stressful moving process! Will definitely recommend and use again if needed. Thank you guys for making our move(s) go smoothly!
Emily Wright - 21st November 2019
Superb service from beginning to end - so helpful and grateful during a stressful time! We booked the packing service (which I would throughly recommend!) and this helped speed up the process of move day. On the day of the move, the guys couldn't have been more helpful - and they see the job through to the end - always with a smile!
Would highly recommend, Couldn't have been more grateful for the service and help they supplied - and all for a decent price!
Steven Hill - 21st November 2019
Thank you so much guys for all your help with the house move. We could not be any happier with your services. Kate and her team were superb; really friendly and supportive, smiling until the very end and making the move a breeze. Crew always on time, polite and careful. We required packing service, they sent 3/4 people that packed everything by 3 pm, again very nice staff, quick and professional. Really recommend Smartmove! Thank you so much. All the best.
Natàlia Peremiquel - 20th November 2019
We also have many independent reviews
Emma Bishop
June 2, 2025
Absolutely brilliant team! From start to end everyone involved in the move were amazing. Justine was so helpful, and went above and beyond to assist with our removal dates. The removal team; Taz, Harry, Luke, Jay and Jim were a brilliant bunch. They were so thorough and did everything we could have expected and more! Everything was wrapped and double wrapped, and our canvas pictures were all wrapped perfectly so as not to damage them. How they managed to get some of our bulky, heavy furniture in and out of the old and new house i will never know! We couldn't have asked for a better removal company, and would highly recommend 👌 💯⭐️⭐️⭐️⭐️⭐️
Sophie B.
March 17, 2025
Huge thanks to the team; everybody we came across was so friendly and personable. Jay first came to the house and I could tell he had plenty of experience which put me at ease; honest and knowledgeable. I met with a lot of removal companies and I knew form the start I'd go with Smartmove! Becki and Evie provided us with a competitive quote and were always available should we need anything and answer our questions. On the day, Harry and Julian got there on time, nothing was too much trouble and were both super friendly. Cracked on with everything, everything was loaded smoothly and unloaded super fast. Nothing was broken or damaged during the move. Re assembled our wardrobes and bed (without the instructions) which was a huge plus for us. Can't say thank you enough for such a smooth move. Thank you again!
Beth Neale
May 7, 2025
Absolutely fantastic service from start to finish. I had the packing service and move and could not fault any of it, took away all stress. I had high value furniture which I was concerned about, but shouldn't have been! absolutely no damage, no marks on any walls, zilch! Honestly cannot recommend this company enough!
Daniel Newton
February 1, 2025
Smartmove did a fabulous job. The movers were exceptional. Things were packed with care, removed with care, and assembled correctly. There was not a single breakage, which I’ve never had in the 5 or so moves I’ve done. The team is made up of well mannered friendly people who go out of their way to ensure you have a good moving experience.
Laura Thompson
April 9, 2024
Smart Move Removals were absolutely fantastic from initial quote right through to moving day. The team were always on hand for questions and no query or job was too big or small for them. We are over the moon with our decision to use Smart Move to help us move house. The team work and strength that those guys have was incredible to see and the rate in which our furniture got rebuilt by Harry was very impressive!! We definitely recommend to anyone needing a removals company.
