CUSTOMER REVIEWS
We do have great customers...!! Thank you to all for taking the time to write these reviews - they mean everything to us.
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I’m just now sitting down after 2 long days of moving house and the first thing I am compelled to do is write how amazing my experience was with Smartmove. We paid for the full packing and moving service. The price for this ( as with any company) is not insignificant but having seen what the team do it’s some of the best money I have ever spent. I had Reeve, Olly, Conrad and Harry helping me over the last couple of days. They calmed me down, they made me laugh and most importantly packed and moved mine and my family’s lives over to our new place with impressive speed and efficiency.
Sophie Taylor - 26th July 2024
Smartmove have been amazing from start to finish. I moved from a 5 bed property to a 3 bed property and Smartmove also stored all the furniture and contents for 5 months in between the two properties. The team were really friendly and helpful and made the whole process as stress free as possible for me. I cannot rate them highly enough. Thankyou!
Steph Roffey - 4th July 2024
Would love to leave a good review as I was impressed by the actual move but unfortunately since then has been terrible from Smartmove. There was some damage to some of our belongings that we contacted them about to resolve and have been ignored for 3 weeks. So there is a risk for anyone using Smartmove that if they do move your things and cause any damage, there will be no way of getting them to make it right unfortunately. Also they don’t appear to be accredited so no way of going to the ombudsman about them.
Andrew Stansbury - 10th June 2024
We decided that we were going to choose Smartmove before we had had visits and quotes from other companies! We liked Matt's informal, friendly, nothing's a problem attitude.
Our move faced delay after delay. We were initially told that we would be moving mid January and after a number of other possible time scales, we finally moved on the 8/3/24! The admin staff were so kind, sympathetic and patient with us.
We moved over 3 days so we became pretty pally with our team, Johnny, Conrad, Oli, James and Travis. They were fantastic, they really went above and beyond for us. Thank you Smartmove
Judith Pearson - 11th March 2024
A great service from everyone. The office was extremely helpful and efficient and the teams who helped us move were fantastic! They were quick but extremely careful and problem solvers at every step - they overcame any difficulties in the move without causing us any stress..
We couldn't have asked for a better removal company and their pricing was also very competitive. Great quality service from beginning to end.
Thank you Smartmove.
Kate and Andrew
Kate Howard - 2nd November 2023
I can’t recommend the Smartmove team enough. Moving is a really stressful time in life and relocating to a new city even more so. To have smooth admin and necessary reassurance throughout the process was really important to me and they delivered.
Sam drive first thing and was super helpful and loads of fun throughout. He even sent me a photo of all my belongings safely in the storage container at the other side.
Thanks Justine, Sam and all behind the scenes. You’ve all been brilliant. You can’t keep the pink cowboy hat though!
Jo Fox - 30th October 2023
On the day of the move the team were in contact to discuss arrival times. Liam, Oli & Travis made our house move stress free. Professional and friendly throughout the move. With some small and awkward stairs they managed manoeuvre the majority of our furniture upstairs when we didn't think it would be possible.
Justine in the office was easy to deal with and made a short notice move possible. Would definitely recommend. Thanks Guys
Nick Snook - 22nd October 2023
We were absolutely thrilled with the packing and removals with Smartmove.
The communication leading up the move was clear, swift, and accommodating, and the packing and moving itself was fantastic. Moving can be incredibly stressful and everyone we dealt with made it less so.
Special thanks to Leah, Harry, and Ricky for their hard work and kindness.
I cannot recommend Smartmove enough!!
Alice Short - 4th July 2023
Our Smartmove team were absolutely brilliant. Nothing was too much trouble. Harry, Olly(?) and Tom got everything loaded quickly and safely with a very happy disposition. The girls in the office were very patient with me as I moved the date so many times and were very understanding. I cannot sing this companies praises enough. Thank you all so much for making moving day very easy for us
Gill Joslin - 2nd June 2023
Incredible team!
I could not see how my house could be packed so quickly, and how the lot could be loaded before 1:00pm on the second day.
Well, they did it! Just four of them!.
One of them even got out of their way to help rescue my cat, who had gone missing when we were just about to leave the old house!
We were in our new house, with all our stuff, before five pm on the second day.
They were helpful, friendly, efficient.
And to top it all up, they were also the cheapest quote we found out of three companies.
I recommend them without any reservation!
Yann Deplechin - 20th February 2023
We also have many independent reviews
Sophie B.
March 17, 2025
Huge thanks to the team; everybody we came across was so friendly and personable. Jay first came to the house and I could tell he had plenty of experience which put me at ease; honest and knowledgeable. I met with a lot of removal companies and I knew form the start I'd go with Smartmove! Becki and Evie provided us with a competitive quote and were always available should we need anything and answer our questions. On the day, Harry and Julian got there on time, nothing was too much trouble and were both super friendly. Cracked on with everything, everything was loaded smoothly and unloaded super fast. Nothing was broken or damaged during the move. Re assembled our wardrobes and bed (without the instructions) which was a huge plus for us. Can't say thank you enough for such a smooth move. Thank you again!
Daniel Newton
February 1, 2025
Smartmove did a fabulous job. The movers were exceptional. Things were packed with care, removed with care, and assembled correctly. There was not a single breakage, which I’ve never had in the 5 or so moves I’ve done. The team is made up of well mannered friendly people who go out of their way to ensure you have a good moving experience.
Claire Kitay
February 28, 2025
Smartmove did a great job. They packed efficiently, and were friendly and polite to have in the house. The move itself went smoothly, and all at a good price. Highly recommend.
Paul Savage
January 9, 2025
Smartmove recently helped us (full packing and removal service) with our family housemove just in time for Christmas. The whole experience was great from start to finish. The initial visit, the interaction with the office team, to the chaps doing our packing and moving (thanks Jonny, Harry, Ollie, Henry & Charlie!). We would highly recommend Smartmove to anyone looking for a removals company, they made what was quite a stressful time into a pleasant experience. Paul, Juliet & family
Rowena Craig
October 14, 2024
This was the second time we used Smartmove and, once again, we thought their service was fantastic. They packed efficiently the day before and then on move day, they worked really hard to move our belongings a two hours drive away and nothing was too much bother when we asked. Items were placed in the rooms we asked, for us to unpack, nothing was broken or damaged in transit and they did all the work with a smile on their face. We thoroughly recommend Smartmove.
