CUSTOMER REVIEWS
We do have great customers...!! Thank you to all for taking the time to write these reviews - they mean everything to us.
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We decided that we were going to choose Smartmove before we had had visits and quotes from other companies! We liked Matt's informal, friendly, nothing's a problem attitude.
Our move faced delay after delay. We were initially told that we would be moving mid January and after a number of other possible time scales, we finally moved on the 8/3/24! The admin staff were so kind, sympathetic and patient with us.
We moved over 3 days so we became pretty pally with our team, Johnny, Conrad, Oli, James and Travis. They were fantastic, they really went above and beyond for us. Thank you Smartmove
Judith Pearson - 11th March 2024
A great service from everyone. The office was extremely helpful and efficient and the teams who helped us move were fantastic! They were quick but extremely careful and problem solvers at every step - they overcame any difficulties in the move without causing us any stress..
We couldn't have asked for a better removal company and their pricing was also very competitive. Great quality service from beginning to end.
Thank you Smartmove.
Kate and Andrew
Kate Howard - 2nd November 2023
I can’t recommend the Smartmove team enough. Moving is a really stressful time in life and relocating to a new city even more so. To have smooth admin and necessary reassurance throughout the process was really important to me and they delivered.
Sam drive first thing and was super helpful and loads of fun throughout. He even sent me a photo of all my belongings safely in the storage container at the other side.
Thanks Justine, Sam and all behind the scenes. You’ve all been brilliant. You can’t keep the pink cowboy hat though!
Jo Fox - 30th October 2023
On the day of the move the team were in contact to discuss arrival times. Liam, Oli & Travis made our house move stress free. Professional and friendly throughout the move. With some small and awkward stairs they managed manoeuvre the majority of our furniture upstairs when we didn't think it would be possible.
Justine in the office was easy to deal with and made a short notice move possible. Would definitely recommend. Thanks Guys
Nick Snook - 22nd October 2023
We were absolutely thrilled with the packing and removals with Smartmove.
The communication leading up the move was clear, swift, and accommodating, and the packing and moving itself was fantastic. Moving can be incredibly stressful and everyone we dealt with made it less so.
Special thanks to Leah, Harry, and Ricky for their hard work and kindness.
I cannot recommend Smartmove enough!!
Alice Short - 4th July 2023
Our Smartmove team were absolutely brilliant. Nothing was too much trouble. Harry, Olly(?) and Tom got everything loaded quickly and safely with a very happy disposition. The girls in the office were very patient with me as I moved the date so many times and were very understanding. I cannot sing this companies praises enough. Thank you all so much for making moving day very easy for us
Gill Joslin - 2nd June 2023
Incredible team!
I could not see how my house could be packed so quickly, and how the lot could be loaded before 1:00pm on the second day.
Well, they did it! Just four of them!.
One of them even got out of their way to help rescue my cat, who had gone missing when we were just about to leave the old house!
We were in our new house, with all our stuff, before five pm on the second day.
They were helpful, friendly, efficient.
And to top it all up, they were also the cheapest quote we found out of three companies.
I recommend them without any reservation!
Yann Deplechin - 20th February 2023
We needed a removal company at very short notice and we couldn’t have asked for anyone better. We used the packing service as we were so short on time and everyone was super helpful, turned up on time, great atmosphere between the lads working and nothing was to much trouble for them. We had some quite bulky items and they took it all in their stride, keeping everyone calm and great communication. Would recommend to everyone.
Lucy Jones - 13th February 2023
Really pleased with the service provided by Smartmove. Right from the start nothing was too much trouble and it made the whole process so much less stressful. I spoke to a number of companies and they were by far the most accommodating, friendly and were great value for money. On the day of the move they were super efficient, polite and considerate. Will be recommending them to friends and family. Thank you!
Caroline Coxon - 31st January 2023
We used Smartmove removals after getting several quotes. They were fantastic and I can highly recommend them. The guys were on time, professional and extremely slick in moving out all of our belongings. When a couple of items had been left behind I called the office and they immediately came back, apologised for the mistake and took them right away. Moving into our new home was equally as seamless. Great!
Emily Grainger-Trott - 9th January 2023
We also have many independent reviews
Charlie Evans
November 27, 2024
Smart Move were fantastic from start to finish, they took stress out of the entire process. The packing was excellent and our move went smoothly. Jim ,Reeve, Luke and Harry were an excellent team and great to have around. Would highly recommend.
Rowena Craig
October 14, 2024
This was the second time we used Smartmove and, once again, we thought their service was fantastic. They packed efficiently the day before and then on move day, they worked really hard to move our belongings a two hours drive away and nothing was too much bother when we asked. Items were placed in the rooms we asked, for us to unpack, nothing was broken or damaged in transit and they did all the work with a smile on their face. We thoroughly recommend Smartmove.
Laura Thompson
April 9, 2024
Smart Move Removals were absolutely fantastic from initial quote right through to moving day. The team were always on hand for questions and no query or job was too big or small for them. We are over the moon with our decision to use Smart Move to help us move house. The team work and strength that those guys have was incredible to see and the rate in which our furniture got rebuilt by Harry was very impressive!! We definitely recommend to anyone needing a removals company.
Gemma Wright
October 22, 2024
A wonderful experience from start to finish. We were very stressed about moving and the timing was awful. The smartmove team made it all so easy and were extremely personable. They packed up and moved our every belonging, all with a smile and not a single breakage. They came back to collect the empty boxes for reuse. We highly recommend them and will be using them for any moves going forwards.
Annie H
October 2, 2024
I had a move from Bristol to Glasgow, and the other company (AnyVan) horribly messed it up for me, and long story short, i needed another moving service to help me with my move! SmartMove were super quick to respond and really listened to my needs and were able to help me out quickly. I felt taken care of and it was reassuring to me that they remained in touch and when they were packing my things, he did it with care and thought to effectively use the space in his van and make sure my things were transported with care. Thanks so much!!
