CUSTOMER REVIEWS
We do have great customers...!! Thank you to all for taking the time to write these reviews - they mean everything to us.
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My second time using SmartMove for a home move, and both times the experience has been absolutely amazing. We had Jim, Jo, and Luke pack and move our 2 bed flat across the city and service was friendly, professional and speedy. Highly recommend to anyone needing a packing and moving service.
Anisha Gupta - 12th May 2025
What a breath of fresh air! Everyone at SmartMove couldn’t have been more helpful and accommodating. They were professional, polite and made our move much less stressful than it could have been. The move team on the day were a delight to deal with and I have no hesitation in recommending them for your next home move.
Clive Thomas - 26th April 2025
Justine is absolutely amazing. We had to move our move date several times but Justine and the team were understanding throughout.
The debacle with the stamp duty increase made everything a frantic mess come march 2025 but Justine remained calm throughout. If I can bring myself to move again, I will be using smart move to do so.
Alex Betts - 28th March 2025
We were recommended Smart Move by a friend, they came out to quote and were bang on what we were expecting (and definitely competitive with our comps). Reading the reviews sealed the deal really.
We had the full packing and moving service, taking place over 2 days, wow we were so impressed. All the team worked so hard and navigated the rain, the small lane behind the house and everything else move day throws up amazingly. They were so friendly and helpful too, from the quote and booking right up to collecting the boxes and wrap. So impressed. 100% recommended!
Heather Golden - 13th March 2025
Felt like family moving us! I cannot recommend this company enough. We had the full packaging service and removal.
Full packing - excellently done - not one breakage. Team were very respectful of our belongings, packed all with real care. Labelling was great; really helpful with placing in the right rooms - loved the box labelled “kitchen drawer of doom”!
Removals following day. Same team (which was reassuring) plus one. Again, I could not fault. No pressure felt, very professional. Excellent manoeuvring and some serious skills with that large van, down a tiny drive!
Team worked so hard.
Bernie Pettett - 18th February 2025
Smartmove recently helped us (full packing and removal service) with our family housemove just in time for Christmas. The whole experience was great from start to finish. The initial visit, the interaction with the office team, to the chaps doing our packing and moving (thanks Jonny, Harry, Ollie, Henry & Charlie!). We would highly recommend Smartmove to anyone looking for a removals company, they made what was quite a stressful time into a pleasant experience.
Paul, Juliet & family
Paul Savage - 9th January 2025
I can't say enough of Smart Removals. They were great, from start to finish. With two little kids in tow, we were worried about moving house, but they sorted us. They worked incredibly hard, didn't break anything (nothing!) and their confidence gave us confidence on a nerve wracking day. and they made the day, actually, quite fun!
I also have to say I was VERY IMPRESSED by Johnny's tessellation: the truck was incredibly well packed.
So yes, employ them, you won't regret it.
Dan Stone - 13th October 2024
Thank you for everything Smartmove . Dispite suddenly having a gap between moving out and moving in you were completely flexible and not only did you lovingly and securely store all my worldly goods but even more important you also kept my 50+ garden plants alive and thriving in what was the only bit of summer we had . Thankyou for being calm , caring , reliable and totally professional from start to finish .
Linda Pick - 11th October 2024
Thank you so much to the guys at Smart Move for all of their hard work helping me and my partner move house! I found moving quite overwhelming but as soon as they arrived I felt like I was in good hands. The guys were lovely, so helpful and we generally had a super positive day. All furniture was well looked after.
I also accidentally locked us out of the new house…. Well done me! And they were so patient and happy to wait which I hugely appreciated.
Thank you! I will certainly use you guys again next time I move and I have recommended you to friends and family.
Thanks!
Aimee
Aimee Lumb - 4th October 2024
What a Wonderful team of efficient effective and dare I say it “fun” house movers.
I was completely overwhelmed and dreaded the day but Jay and his team made the move calm organised quick brilliant many thanks to Jay and Jim and all the team.
Rachel skews - 30th September 2024
We also have many independent reviews
Emma Bishop
June 2, 2025
Absolutely brilliant team! From start to end everyone involved in the move were amazing. Justine was so helpful, and went above and beyond to assist with our removal dates. The removal team; Taz, Harry, Luke, Jay and Jim were a brilliant bunch. They were so thorough and did everything we could have expected and more! Everything was wrapped and double wrapped, and our canvas pictures were all wrapped perfectly so as not to damage them. How they managed to get some of our bulky, heavy furniture in and out of the old and new house i will never know! We couldn't have asked for a better removal company, and would highly recommend 👌 💯⭐️⭐️⭐️⭐️⭐️
Sophie B.
March 17, 2025
Huge thanks to the team; everybody we came across was so friendly and personable. Jay first came to the house and I could tell he had plenty of experience which put me at ease; honest and knowledgeable. I met with a lot of removal companies and I knew form the start I'd go with Smartmove! Becki and Evie provided us with a competitive quote and were always available should we need anything and answer our questions. On the day, Harry and Julian got there on time, nothing was too much trouble and were both super friendly. Cracked on with everything, everything was loaded smoothly and unloaded super fast. Nothing was broken or damaged during the move. Re assembled our wardrobes and bed (without the instructions) which was a huge plus for us. Can't say thank you enough for such a smooth move. Thank you again!
Beth Neale
May 7, 2025
Absolutely fantastic service from start to finish. I had the packing service and move and could not fault any of it, took away all stress. I had high value furniture which I was concerned about, but shouldn't have been! absolutely no damage, no marks on any walls, zilch! Honestly cannot recommend this company enough!
Daniel Newton
February 1, 2025
Smartmove did a fabulous job. The movers were exceptional. Things were packed with care, removed with care, and assembled correctly. There was not a single breakage, which I’ve never had in the 5 or so moves I’ve done. The team is made up of well mannered friendly people who go out of their way to ensure you have a good moving experience.
Laura Thompson
April 9, 2024
Smart Move Removals were absolutely fantastic from initial quote right through to moving day. The team were always on hand for questions and no query or job was too big or small for them. We are over the moon with our decision to use Smart Move to help us move house. The team work and strength that those guys have was incredible to see and the rate in which our furniture got rebuilt by Harry was very impressive!! We definitely recommend to anyone needing a removals company.
