CUSTOMER REVIEWS
We do have great customers...!! Thank you to all for taking the time to write these reviews - they mean everything to us.
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We arranged a video survey with Matt which was very quick and easy and Izabela was very prompt in replying to our queries and changes of plan.
Charlie and Greg did an excellent job helping us move on the day. Communication was great and they were courteous, friendly, and professional throughout what might otherwise have been a very stressful day.
Highly recommended.
Joe Dickinson - 29th June 2022
We had a quick video call to arrange the quote, and Matt assured us that they could accommodate a change to the completion date if necessary.
We paid for the full packing service, which was very efficiently handled the day before the move. On moving day the team turned up exactly on time, and moved us quickly into our new house. The move was complete by 1500! We were extremely happy with the service. Communication was great, and nothing was broken in the move. They took the worry out of what could have been a stressful couple of days. We are delighted with the service they provided.
Pat G - 25th June 2022
Awesome removal service and the boys were great on the day. But then after being told moving boxes to loft was fine, was subsequently told this wasn’t ok. I have a rib condition so this was a shame. Large TV broken too. Was told I didn’t report it early enough. Emailed the company and secretary was very defensive and rude and then ignored my emails. Shame, as they started out sounding good. Just beware of the follow-up care if things don’t go quite to plan.
Ginny Dix - 20th June 2022
Great service from the first meeting with Matt and all phone and email correspondence with the office. On moving day, 3 hardworking and friendly removers made what is always a stressful task much easier. Thanks Charlie, Oli and Conrad! I would recommend.
Phil West - 25th May 2022
Smartmove helped us move at a particularly sensitive time in our life. My partner was in hospital and I was having to sort the move by myself. They made it really easy and were very kind and made the whole thing much less stressful.
They were super easy to work with very responsive and flexible, great communication would definitely work with them again.
Alex Carron Brown - 14th May 2022
Excellent friendly and very professional service. The team were heroic on the day. Thank you so much
Elizabeth Hall - 10th May 2022
The whole team helped us to turn around a move at short notice from quote to packing to moving. Very responsive and helpful.
Clare S - 1st April 2022
It is the evening after moving & I have to say I have never felt so relaxed about moving ! After a very stressful year selling / buying I was dreading the removal so decided to get the smartmove team in. They were flexible & accommodating, and had come recommended
From the moment Harry, Ollie & Tim turned up, I knew I’d made the right choice. They were upbeat, chirpy and nothing was too much trouble. On the move day they turned up bright and early and I barely lifted a finger ! I even had time for lunch & a walk - I cannot thank you guys enough for making today an easy chilled one for me !
Beth Thompson - 21st March 2022
I cannot thank & praise the efforts of Harry & Charlie enough! Despite being faced with a rather stressed out women & screaming 3 month old baby they took this in their stride.
In fact their friendly, can do attitude was the reason our move went so smoothly & any stress that came up they quickly alleviated:-unplumbing & removing a washing & sofa that wasn't coming with us, no bother! When it looked like our King sized bed wouldn't go up the stairs they persevered until it would! They even collected a sideboard from a different address!
These guys were true hero's!
Louise Tidley - 13th March 2022
From the first phone call I made, till the moment the moving team left, I knew I’d struck gold with Smartmove.
Their ethos is to take the stress away from moving house and to make your life easier.
Matt arrived to do a site visit and then a quote, which was the cheapest. It was not reflected in the service. I had many positive conversations with the people in the office with the planning.
Harry and his team of movers were such a great group of people and couldn’t be any positive, helpful, caring, cheerful and professional!!
I doubt you’d find a better moving firm than this!!!
Dominic Kipling - 12th February 2022
We also have many independent reviews
Amy Timpson
February 25, 2026
What an amazing team! The support and service from everyone was fantastic! Communication was excellent throughout. We had the moving and packing service. The team were kind and efficient and we felt like our belongings were in safe hands. Moving house is stressful and emotional but we were expertly looked after by Smartmove throughout the whole process. I can’t thank you enough!!
Emma Loveland
February 21, 2026
I absolutely cannot fault a thing about this company. From the initial visit, to the ladies in the office to finally the team on the day, polite, caring and professional. We were downsizing after 20 years and it was big for us emotionally. The team really understood that and made us feel so at ease and comfortable. They also did remarkably well at pack8ng it all up and rhen getting it all in with care and efficiency. Lovely people who work very hard. Thankyiu., Emma and Gary
Charly Patrick
December 21, 2025
Absolutely outstanding, I cannot recommend Smartmove highly enough. My third move with them, this time we had both the packing and moving service for our family home. Efficient, kind, polite, experts who made the whole move feel calm and took a way any worries we had. As parents to young kids moving the week before Christmas we were apprehensive but the team were amazing. Reeve, Jo, James & James you are total legends. Thank you Justine you are doing a wonderful job and we are super grateful.
Clare Richardson
December 6, 2025
Absolute legends! Helped me with a move in St George, BS5, Bristol. These guys were amazing all the way through from quote to move. The office team and especially Jen were so flexible and understanding when move dates kept shifting. The removal team on the day were incredible - calm, friendly, patient and careful with all of the stuff. They made what could have been a really stressful day stress-free. Could not recommend them more highly. Thank you so much Smartmove!
Paul Vearncombe
January 14, 2026
Superb in every way. Smartmove provided an efficient and careful packing service for a full day beforehand. We had a lot of stuff, and some items that were heavy and difficult to move, but they tackled it all without hesitation. Everything was transported safely. On move day they worked into the evening to get all of our stuff in, and they were still smiling at the end. I cannot fault Smartmove, and will recommend to everybody I know.
