CUSTOMER REVIEWS
We do have great customers...!! Thank you to all for taking the time to write these reviews - they mean everything to us.
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Smartmove you are amazing from your office staff to the removal guys. Mine was a very stressful move as I had originally expected to move at the end of August but it happened two months later. Thankfully Izabela kept in touch all the time and was able to keep moving the dates. The packers came the day before - brilliant job and then moved me the next day with only one day's notice. I had a lot of shrubs and plants in pots from the garden which they moved with ease. They sorted all my queries and made moving home much less difficult than I had imagined. What a team, thank you so much.
Sue Grainger - 12th November 2022
We had a fantastic experience with SmartMove and I have already recommended to friends who are moving house.
From start to finish the process was slick and the team were so warm and friendly. Thank you in particular to John and Conrad for lugging all our stuff into the new house with no breakages. Who knew moving house could actually be quite fun!?
Excellent value for money, definitely recommend the full packing service as it just takes all the stress out of the experience. Great team behind the scenes too - thanks Izabela for answering all our questions so promptly.
Esther Blake - 19th October 2022
Fantastic group of people.
Can't believe how helpful Matthew was at first house visit.
He and his team were amazing to work with.
John, driver, and his team were so understanding about the delay waiting for keys and super efficient unloading everything.
Can't recommend them enough!
Very reasonably priced as well compared with five other companies.
Clare Gundry - 5th October 2022
Can't rank them highly enough. I was worried about moving as l was recently widowed and never done anything like this on my own. I also used their packing service which took away a lot of the stress. From start to finish they were patient, professional and helpful. Justina, in the office, must have had the patience of a saint as my removal dates changed so many time but she kept friendly and helpful throughout out. Jay and his team moved everything with the minimum of fuss and made me aware of what was going on at all times. At my new address everything was put back in place. Huge "Thank you"
Janet kenyon - 18th September 2022
Cannot thank the team enough, from everyone from the office to the removal men.Our date changed several times, but it was never a problem for the office. We had a big move over two days, ( probably the hottest days ever) but nothing was to much for the guys, they were friendly, good humoured and so helpful. We have moved several times before but never experienced such amazing service. They really went that extra mile, ensuring we were happy and settled before leaving. They didn’t finish till late on a Friday evening but it didn’t phase them. They felt like friends by the time they left.
Charlotte Hills - 13th September 2022
Fantastic removal service from the initial quote to the actual move!
We had to change the moving date a few times, without any problems. They were very accommodating.
Chose the option to add the packing service for the day before the move. Highly recommend this! The team worked really efficient and quick. Everything was packed with care.
On the moving day it went really smooth. Again the team worked tirelessly.
The whole process took the stress out of moving.
Lies Williams - 31st August 2022
I can't recommend Smartmove highly enough. The team were professional, efficient, but also very friendly and good humoured. They took all the stress out of the day for us, which was no mean feat. They worked quickly, knew exactly what they were doing, and did it all with a smile. You won't regret booking with these guys. Worth every penny.
Clare Carter - 24th August 2022
Charlie, Zach and Harry moved us from Devon back to North Wales on Friday 22nd July. It was an exceptionally long day with a hot, busy motorway, a storage trip and the house move. The three couldn't have been more professional, cheerful or helpful - they kept us sane and made the day manageable.
They even took time to advise on the storage facility and help us understand how a container opened and closed! The final straw could have been the rain as they moved us in (finishing at 8pm) but they remained full of energy and good humour.
We cannot praise them enough. Thanks chaps.
Steffan Parry - 6th August 2022
We were very impressed with the high level of service given to us (Harry and Ben were so helpful) and nothing was too much effort. The whole team made a stressful day into a good one.
I would have no hesitation in recommending Smartmove to anyone.
R Benge - 19th July 2022
Smart move moved us last Friday and were brilliant. Charlie, Matt and Harry took complete control of everything, worked so hard moving endless heavy boxes and very heavy furniture, nothing was too much trouble for them and kept smiling throughout. We would have no hesitation using Smartmove again. Well done lads and thank you for all your efforts, friendliness and efficiency!
Lin McGill - 11th July 2022
We also have many independent reviews

Amy Timpson
February 25, 2026
What an amazing team! The support and service from everyone was fantastic! Communication was excellent throughout. We had the moving and packing service. The team were kind and efficient and we felt like our belongings were in safe hands. Moving house is stressful and emotional but we were expertly looked after by Smartmove throughout the whole process. I can’t thank you enough!!
Emma Loveland
February 21, 2026
I absolutely cannot fault a thing about this company. From the initial visit, to the ladies in the office to finally the team on the day, polite, caring and professional. We were downsizing after 20 years and it was big for us emotionally. The team really understood that and made us feel so at ease and comfortable. They also did remarkably well at pack8ng it all up and rhen getting it all in with care and efficiency. Lovely people who work very hard. Thankyiu., Emma and Gary
Charly Patrick
December 21, 2025
Absolutely outstanding, I cannot recommend Smartmove highly enough. My third move with them, this time we had both the packing and moving service for our family home. Efficient, kind, polite, experts who made the whole move feel calm and took a way any worries we had. As parents to young kids moving the week before Christmas we were apprehensive but the team were amazing. Reeve, Jo, James & James you are total legends. Thank you Justine you are doing a wonderful job and we are super grateful.
Clare Richardson
December 6, 2025
Absolute legends! Helped me with a move in St George, BS5, Bristol. These guys were amazing all the way through from quote to move. The office team and especially Jen were so flexible and understanding when move dates kept shifting. The removal team on the day were incredible - calm, friendly, patient and careful with all of the stuff. They made what could have been a really stressful day stress-free. Could not recommend them more highly. Thank you so much Smartmove!
Paul Vearncombe
January 14, 2026
Superb in every way. Smartmove provided an efficient and careful packing service for a full day beforehand. We had a lot of stuff, and some items that were heavy and difficult to move, but they tackled it all without hesitation. Everything was transported safely. On move day they worked into the evening to get all of our stuff in, and they were still smiling at the end. I cannot fault Smartmove, and will recommend to everybody I know.
