CUSTOMER REVIEWS
We do have great customers...!! Thank you to all for taking the time to write these reviews - they mean everything to us.
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I moved house with Smartmove a month ago, I have had nothing but disappointment since. While moving we had a stain on our old home carpet (they did come to clean it but it didn’t come up), broken wardrobe shelf they attempted to hide, broken tumble dryer drawer (yet to be resolved), a petrol lawn mover tipped over the lawnmower itself and other items. Al the boxes were left downstairs as the removal guys didn’t have blue shoes and didn’t want to take their shoes off. All we have asked for is our tumble dryer to be repaired, we have sorted the rest... a month on an we are still being ignored.
Samantha Penny - 30th June 2019
Brilliant staff. Knowledgeable and always helpful.
They stand out from the crowd because they care. Great service well done people.
I would always recommend them and use them again.
Vinesh Tapsee - 30th June 2019
Smartmove were brilliant. I found they're not just about furniture removals, they're also expert problem solvers! On moving day there can be all kinds of unforeseen hiccups that arise on what might already be a stressful day. But the team had a cheerful 'can do' attitude & went much further than I expected in making sure the day went as smoothly as possible.. They were so reasonable & friendly and incredibly efficient - these guys can lift! I have to thank Matt and his team for taking so much stress out of the day. If I move again, I'll only be contacting Smartmove..
Del McEntee - 26th June 2019
I had received a excellent service from smart move. They were very helpful, polite and efficient. The FaceTime quote was very useful and the removal men were friendly. I would highly recommend smart move.
Sarah Stenner - 24th June 2019
I have recently been moved by Smartmove Removals Company. The team provided an excellent service - which was both reliable and a seamless process. The guys had some skillfull manoevres which proved useful with some of my antique furniture, that needed handling with care! It wasn't an easy move for me but the guys took all of the stress out of the situation with their warmth and empathy and even made the process fun! Smartmove is a well established company and I would highly recommend them.
Thank you guys
Victoria Greenhouse - 10th June 2019
Fabulous move thanks to smart move lovely guys we moved into a tiny cottage and they got everything upstairs no problem ,ll
Julie Day - 10th June 2019
Amazing service. They arrived 10 mins before the move time started, appraised the items to be moved and planned it all out. They assured us that it was going to be straight forward and it was. At 9am sharp they were ready to start the move. It all finished with time to spare. They were in no hurry to leave. They even helped us find a few items that had been ignored during the packing.
They also took full responsibility for a bed that got slightly damaged during the dis-assembly. They fixed it at their own cost and time.
Azahar Machwe - 3rd June 2019
I used Smartmove earlier this year and they were absolutely great. I had a pick-up from 2 different locations, an oversized upright piano and 4 lots of stairs to get up. The best thing about them was it was dealing with real people who were flexible about the move, rather than quoting limits or price brackets at me. I still don't know how to play the piano very well, but everything else turned out wonderfully. I couldn't recommend them more
Oliver Grills - 3rd June 2019
We also have many independent reviews
Amy Timpson
February 25, 2026
What an amazing team! The support and service from everyone was fantastic! Communication was excellent throughout. We had the moving and packing service. The team were kind and efficient and we felt like our belongings were in safe hands. Moving house is stressful and emotional but we were expertly looked after by Smartmove throughout the whole process. I can’t thank you enough!!
Emma Loveland
February 21, 2026
I absolutely cannot fault a thing about this company. From the initial visit, to the ladies in the office to finally the team on the day, polite, caring and professional. We were downsizing after 20 years and it was big for us emotionally. The team really understood that and made us feel so at ease and comfortable. They also did remarkably well at pack8ng it all up and rhen getting it all in with care and efficiency. Lovely people who work very hard. Thankyiu., Emma and Gary
Charly Patrick
December 21, 2025
Absolutely outstanding, I cannot recommend Smartmove highly enough. My third move with them, this time we had both the packing and moving service for our family home. Efficient, kind, polite, experts who made the whole move feel calm and took a way any worries we had. As parents to young kids moving the week before Christmas we were apprehensive but the team were amazing. Reeve, Jo, James & James you are total legends. Thank you Justine you are doing a wonderful job and we are super grateful.
Clare Richardson
December 6, 2025
Absolute legends! Helped me with a move in St George, BS5, Bristol. These guys were amazing all the way through from quote to move. The office team and especially Jen were so flexible and understanding when move dates kept shifting. The removal team on the day were incredible - calm, friendly, patient and careful with all of the stuff. They made what could have been a really stressful day stress-free. Could not recommend them more highly. Thank you so much Smartmove!
Paul Vearncombe
January 14, 2026
Superb in every way. Smartmove provided an efficient and careful packing service for a full day beforehand. We had a lot of stuff, and some items that were heavy and difficult to move, but they tackled it all without hesitation. Everything was transported safely. On move day they worked into the evening to get all of our stuff in, and they were still smiling at the end. I cannot fault Smartmove, and will recommend to everybody I know.
